Our Support Policy... Plain and Simple...
Tekni Consulting is proud of our 22 year record for supporting all customer's needs equally, without regard to company size, number of users, location or any other factor that may weigh in on the quality of your support.

Our Goal:

• Provide rapid,accurate quality technical support to all users
• Provide availability for support 7 days per week
• Assist in design support where possible
• Provide the very best in training and delivery of training
  • Classroom training
  • Web Based Live Training
  • Online courses - Coming Soon!
  • Custom and on-site training
• Keep the cost reasonable!
• Keep you happy and productive!

Software Support for Existing Customers
If you are an active customer of Tekni Group, Tekni Consulting LLC, Omicron Electronics or Vivek Systems Inc., you may qualify for 7 day/week free technical phone support. Current customer is defined by active subscription or within the past year.

Register Now, or call (260) 399-6615 for more information.

Software Support for Non Current Customers
We provide support for non current customers on a per incident basis. There are three classifications for per incident support. Results are guaranteed. If a solution is not possible, you do not pay.

• Inventor Series support ( Max support - 15 minutes) - $25 USD
• Vault Support ( Max support - 30 minutes) - $50 USD
• Hourly Support - per hour, dedicated, active support time $100 USD per hour. Purchased time is credited in 5 minute increments with a 10 minute minimum.
• Credit Card is required to purchase credits for immediate assistance.

When prepaid support is purchased, you will receive notification of a direct telephone number and email. Response time varies from immediate to a maximum of 8 hours.